How LLMs work
An LLM learns patterns in text during training, then writes by predicting the next piece of text, one token at a time. What it knows comes from its training data up to a knowledge cutoff. Assistants built on LLMs add tools such as web search, so they can work with fresh information.
LLMs and brands
- What an LLM says about you comes from what was written about you across the web, in training and in live search.
- Different LLMs were trained on different data, so they describe brands differently.
- Answers change with wording, language, location and from one ask to the next.
What it means for brands
- Track several assistants, because each LLM has its own view of your market.
- Ask the same question more than once; single answers are noisy.